Order Change or Cancellation
We send an e-mail confirmation with every order and encourage you to check all information for accuracy. Please add service@carsonbars.com to your address book to ensure delivery. If you don't receive it within minutes of placing your order, you might want to check your email junk or spam folders.

If your order has not left our building, necessary changes can be made or you may cancel your order. If your personalized items have already been printed, it may be necessary to purchase correction items for requested changes. Cancellations are subject to a minimum fee of $25, up to the total order value. As soon as possible, please Contact Us. If you order has been shipped, we apologize, but it can no longer be changed or cancelled. 

Order Inquiry or Status
A UPS Quantum View shipping confirmation e-mail with your UPS tracking number, will be sent when your order ships. UPS will also send a delivery confirmation e-mail when your order reaches it's destination. Please add pkginfo@ups.com to your address book to ensure delivery.

Personalization Errors
In spite of our best efforts, mistakes can sometimes happen. Rest assured that we will work with you to correct the error quickly. If we make a mistake, we will happily send replacements. We understand our customers may mistype when purchasing online, so we offer a significant discount on correction items.

Price Adjustments
We offer a price adjustment for items purchased within 5 days of an advertised promotion. Simply Contact Us. In spite of our best efforts to ensure the accuracy of pricing on wrappedhersheys.com, errors may still occur.  We will honor the published pricing at the time your order is placed. Prices are subject to change. 

Return Policy
Returns, refunds or exchanges require authorization from Customer Service and may not be possible on personalized products. Returns are subject to a minimum fee of $25, up to the total order value. Custom artwork, photo and shipping fees are non-refundable.