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Our Goal is to EXCEED Your Expectations.
We guarantee that we will create your order as requested,
and that your order will arrive to you in excellent condition
for your event. If you are not satisfied for any reason,
we will work together with you to make it right.
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Need HELP? Call 800-316-2083 or E-mail
How long does it take?
At CARSON, we're proud of our ability to process personalized products when you need them. Depending on the shipping method you select, you can receive your order in 1 to 10 business days. If you add a photo, the processing time starts from the day we receive your image. Art set-ups, changes & approvals may impact your delivery.
When should I order?
Although we can process your order in 1 business day when necessary, it is a cost savings to you to order 3 - 4 weeks in advance if time permits. For wrappers only orders, you may want to allow yourself more time. If you are ordering 2+ months in advance, we provide an option during CARSON Standard Checkout to request a delivery date closer to your event.
How much does it cost?
Please see individual product pages for item prices and minimum order quantities.
Do you offer volume discounts?
When you are ordering large quantities of personalized wrapped chocolate bars, you may qualify for a discount. Minimum orders per bar size: 1500 minis, 500 standard or 300 large bars per wrapper design are eligible. Shipping costs are calculated before discounts are applied. Our customer service team is ready to assist you; simply fill-in our Request a Quote form.
What are the shipping costs?
Shipping charges are per recipient. We base the charges on order value, but also factor in other variables such as your desired delivery date, published UPS rates, packaging materials and weight of your order. After you have selected your products, estimate your shipping cost in your shopping cart.
For details and price chart, view Shipping Info
How can I check my order status?
A UPS Quantum View shipping confirmation e-mail with your UPS tracking number, will be sent when your order ships. UPS will also send a delivery confirmation e-mail when your order reaches it's destination. Please add pkginfo@ups.com to your address book to ensure delivery.
Can I order wrappers only, without the chocolate?
If you are a do-it-yourselfer and want to lower your order cost, you can order the personalized wrappers without the chocolate bars. We send easy-to- follow wrapping instructions and recommend the use of a non-toxic glue stick as your adhesive.
View Wrapping Instructions
How is chocolate shipped in warm weather?
Shipping chocolate and other perishables in warm weather requires extra care. When necessary, we will provide insulated cooler packaging and may use air shipping at no additional cost to you.
Where should I have my chocolates shipped?
We would like your chocolate to arrive in good condition. You can help us do that by providing a Ship-To address where someone will be able to care for it immediately upon arrival. If not your home, we suggest your workplace, a friend, relative or neighbor. We do not, but UPS may require a signature when delivering to apartment or multi-unit buildings. Should you initiate an address change through UPS, they will charge you a fee.
How do I send my photograph or artwork?
You can upload your image or file on our website during the ordering process. We also accept images via e-mail at photo@carsonbars.com or by regular mail. Please include your name and order number when sending your images. We will accept your photo or artwork with the understanding that you have obtained any permissions for use that may be required. We will not knowingly violate any copyright regulations.
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