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Our Guarantee to You
We are committed to providing our customers with the highest quality personalized wrappers and gifts. We want to exceed your expectations with our customer service.
If you are unhappy for any reason when you receive your order, please notify us within 3 days. We will work with you to make it right whenever possible. Simply contact our Customer Care Center at 1-800-316-2083 or e-mail us at service@carsonbars.com. | |
 HOW LONG DOES MY ORDER TAKE?
At Carson, we're proud of our ability to process personalized products very quickly. While most orders are processed (printed, wrapped and packaged) within 3 business days, please keep in mind that shipping transit time (the time it takes UPS to get your order from our place to yours) is in addition to this processing time.
In a hurry? Take advantage of our Rush processing option. For a $25 fee, your order will leave our building no later than 1 business day after you place it. Shipping transit time and shipping costs are not included, but air shipping options are certainly available for your added convenience. For an additional fee, we may be able to process your order the same day you place it. Call our Customer Care Center at 1-800-316-2083 for details and availability. Large quantity orders may require more time for us to prepare.
If you add a photo or logo to your wrapper, your order's processing time starts from the day we receive your image.
 WHEN TO ORDER
You might wonder when to order for a special occasion, event or wedding. When time permits, we recommend ordering 2 to 3 weeks prior to the event, ensuring you receive the product at least 7 days before the big day. For wrapper only orders, you may want to allow yourself more time. Feel free to order as early as you like and have us hold shipping until closer to the event date.
WRAPPERS ONLY
If you are a do-it-yourselfer and want to lower your order cost, you can order the personalized wrapper without the chocolate bars. We send easy-to-follow wrapping instructions and recommend the use of a non-toxic glue stick as your adhesive.
PRICING AND MINIMUM ORDERS
Please see individual product pages for item prices and minimum order quantities.
CHOCOLATE BAR SIZES
Below are the chocolate bar dimensions and a visual comparison for you.
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Giant 5lb: 5 pounds of Milk Chocolate in one Giant Bar. (18¼"w x 9¼"h)
Large 5oz: Available in Milk or Special Dark Chocolate. (7"w x 3½ "h)
Standard 1.55oz: Available in Milk Chocolate only.
(5 3/8"w x 2¼"h)
Mini: Assorted Miniature mix of Special Dark, Milk Chocolate, Krackel & Mr. Goodbar. The Special Dark Minis have gold foil ends.
(1"w x 1¾"h) | 
ADDING IMAGES TO YOUR PERSONALIZED WRAPPERS
Design templates with a personalized photograph or corporate logo option have applicable art fees. Please see individual product pages for pricing.
HOW TO SEND YOUR IMAGE
We accept images via e-mail at photo@carsonbars.com as well as through any mail service. Please include your name and order number when sending your images.
Scanning: Please scan the image at a resolution of 200 dpi and at least 4 x 6 inches in size.
Cropping: Please do not edit or crop your picture before sending it to us. Our graphic designers will crop it to fit in the wrapper properly and will make it look as close as possible to the wrapper example as shown. If you have a specific request for cropping, please include this information in your order comments.
Digital Images: We prefer a JPG format at a resolution of 200 dpi and at least 4 x 6 inches in size, but will also accept TIFF, EPS or PSD documents. You will receive a confirmation e-mail upon receipt of your e-mailed image.
Artwork: We prefer to receive your artwork in Illustrator format (version CS3 or lower) or in high resolution art (200 dpi or greater).
Comments: May be sent with your e-mail, mailed or placed in the Special Instructions section of the online order process.
If mailing a photograph or artwork, we would prefer a quality copy of your original image. Items will be returned with your order or mailed separately via US regular mail after your order has been processed. Carson cannot be responsible for photographs lost in mail transit.
To mail your image, send to:
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CARSON wrappedhersheys.com
Attn: Creative Production
3115 Homeward Way
Fairfield, OH 45014 |
**Please note, professional photos or other images may require permission to reproduce. We cannot violate any copyright regulations and will accept your photo design orders with the understanding that you have obtained any permissions for use that may be required.
PROOFS
Our creative production team creates your personalized wrapper with the utmost care, and your order is proofed by at least 3 individuals. If you would like to see an e-mail proof on a standard (template) design, we can certainly accommodate your request for a $10 fee.
Design templates with a $50 art set up fee, custom designs or major template changes automatically include an e-mailed proof with applicable art fees. We require your approval prior to production of your order.
PAYMENT TYPES
Since we are creating a personalized product especially for you, we will process your order as soon as payment is received.
We Accept:
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PayPal |
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Google |
Money Orders can be mailed with
your name or order form to:
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CARSON wrappedhersheys.com
Attn: Creative Production
3115 Homeward Way
Fairfield, OH 45014 | |
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VISA |
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MasterCard |
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American Express |
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Discover |
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Bank Debit Cards
(VISA, MasterCard or Discover) | |
PRICE ADJUSTMENTS
Prices are subject to change. We offer an adjustment for items purchased within 5 days of a promotion you may receive. Simply contact our Customer Care Center at 1-800-316-2083 or e-mail us at service@carsonbars.com.
In spite of our best efforts to ensure the accuracy of pricing on wrappedhersheys.com, errors may still occur. We will honor the published pricing at the time your order is placed.
VOLUME DISCOUNTS
When a single order is over $750, we would love to help you save a little money. Discounts apply to product only. For assistance, contact our Customer Care Center at 1-800-316-2083 or e-mail us at service@carsonbars.com.
STATE SALES TAX
Applicable sales tax is applied for deliveries
within the state of Ohio.
ORDER STATUS
A shipping confirmation e-mail, including your UPS Tracking Number, will be sent to your e-mail account on record. Please contact our Customer Care Center if you need more information at 1-800-316-2083 or e-mail us at service@carsonbars.com.
CHANGING OR CANCELLING AN ORDER
If your order has not yet left our building, necessary changes can be made, or you may cancel your order. As soon as possible, please contact our Customer Care Center at 1-800-316-2083 or e-mail service@carsonbars.com. Since we have an exceptionally short processing time and your personalized order may already be printed, you might need to purchase correction wrappers for your needed changes. Cancellations are subject to a minimum fee of $25 up to the total order value. If your order has been shipped, we apologize, but it can no longer be changed or cancelled.
We send an e-mail confirmation with every order and encourage you to check this confirmation carefully after placing your order. If any changes are needed, please contact us immediately at 1-800-316-2083 or e-mail us at service@carsonbars.com.
In spite of our best efforts, mistakes can sometimes happen. Rest assured that we will work with you to correct the error quickly. If we make a mistake, we will happily send replacement wrappers at no cost to you. We understand our customers may mistype when purchasing online, so we offer a discount on correction wrappers.
OUR RETURN POLICY
Because we sell personalized products, returns, refunds or exchanges may not be possible and require authorization from Customer Service. Returns are subject to a minimum fee of $25, up to the total order value. Custom artwork, rush, photo and shipping fees are non-refundable.
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